Terms of purchase

Last updated: June 12, 2026

These terms of purchase apply to all purchases made from Wheelyshop (VIKADI AB, org. no. 559297-7796) via www.wheelyshop.se.
By completing a purchase, you also agree to our privacy policy.
Sales to consumers are regulated by, among other things, the Consumer Sales Act, the Distance Contracts Act, and the right of withdrawal.

1. Agreement

The agreement between the buyer and the seller consists of:

  • the information in the online store's checkout (including price, shipping, delivery, and product details)
  • any direct correspondence between the buyer and Wheelyshop
  • these terms of purchase

In the event of a conflict, these terms of purchase take precedence.

2. Parties

Seller:
Wheelyshop (VIKADI AB)
Corporate registration number: 559297-7796
Address: Lodjursstråket 1, 41751, Gothenburg, Sweden
Email: info@wheelyshop.se

Buyer:
The person placing the order.

3. Prices

All prices are displayed in Swedish kronor (SEK) including VAT.

  • Free shipping applies to orders over 699 SEK.
  • For orders under 699 SEK, a shipping fee applies in accordance with our shipping policy.
  • Any return shipping costs are outlined in section 7. Right of Withdrawal & Returns.

The total cost including shipping and any fees is always displayed at checkout before completing your purchase.

4. Order & Order confirmation

Once your order is completed, you will automatically receive an order confirmation by email.
Always check the order confirmation carefully — if anything is incorrect, please contact us immediately.

An order is binding once the order confirmation has been sent. We reserve the right to cancel an order in the event of an obvious pricing error or technical issue.

5. Payment

Available payment methods:

  • Card payment (Visa, Mastercard, American Express)
  • Svea Invoice – pay within 30 days
  • Svea Installment – interest-free for up to 12 months
  • Swish
  • Trustly
  • Apple Pay / Google Pay
  • PayPal

For questions about Svea's payment services, please refer to Svea's terms and conditions.

6. Delivery

Deliveries are made in accordance with our shipping policy.

  • All products: 5–10 business days
  • Special orders: up to 20 business days

We ship with PostNord, DHL, UPS, Schenker, or FedEx — depending on weight and size. You will always receive a tracking number by email.

If there is a delay, we will inform you as soon as possible.

Unclaimed packages will be charged a fee (299–4,999 SEK depending on weight and volume) to cover return and handling costs.

7. Right of Withdrawal & Returns

As a consumer, you have a 14-day right of withdrawal from the date you receive the item, in accordance with the Distance Contracts Act.

To be eligible for a return, the item must be:

  • unused and in new condition
  • complete with labels, accessories, and original packaging
  • securely packaged to prevent damage in transit

Return shipping costs (deducted from refund):

  • Accessories/spare parts: 89 SEK
  • Electric scooters, e-bikes, electric unicycles, and e-cross bikes: 699–4,999 SEK depending on weight and volume

Register your return via the returns portal.
Refunds are processed within 14 days of receiving and approving the return.

8. Warranty Claims

You have the right to make a warranty claim for defective products for up to 3 years under the Consumer Sales Act.

If you discover a fault, please contact us as soon as reasonably possible after identifying the defect. We strongly recommend keeping the original packaging (box and packing materials). In some warranty and return cases, original packaging may be required to return the product safely. If the original packaging is no longer available, the customer is responsible for repacking the product in a way that provides equivalent protection during transit.

To allow us to process your warranty claim, please submit:

  • Your order number
  • A description of the fault
  • Clear photos or videos showing the issue
  • The serial number (if applicable)

For damage that occurred during shipping, please document the damage with photos of both the product and its original packaging before using the product.

We reserve the right to first offer troubleshooting, repair, or a spare part if this can resolve the issue without significant inconvenience to the customer. If the fault cannot be resolved through repair or a spare part, a replacement, price reduction, or refund may apply under applicable consumer law.

Warranty claims do not cover:

  • Normal wear and tear
  • Consumable parts such as tires, brake pads, inner tubes, lights, battery capacity decline over time, and similar wear items — where the fault results from normal use
  • Damage caused by accidents, improper use, neglect, or inadequate maintenance
  • Damage resulting from unauthorized modifications, tuning, or repairs
  • Damage caused by failure to follow the product's usage or care instructions

The product must not be disposed of, repaired by a third party, or returned without prior approval from us.

9. Warranty

We provide a 1-year warranty on all electric scooters and e-bikes.

The warranty applies to manufacturing defects and covers components including the motor, controller, and display.

The warranty does not cover:

  • Accidents
  • Improper use or maintenance
  • Modifications to the e-bike or electric scooter
  • Use of non-approved spare parts
  • Heavy use or extreme weather conditions
  • Natural battery degradation, including reduced capacity or range over time through normal use
  • Tire and inner tube wear or punctures
  • Cosmetic defects such as scratches or paint chips

Read more in our warranty policy.

This warranty does not affect your rights under the Consumer Sales Act.

10. Unclaimed Packages & Order Cancellations

Unclaimed packages:
If your package is not collected within the specified time frame, you will be charged a fee of 299–4,999 SEK, depending on weight and volume. This fee covers our actual return shipping and handling costs. Avoid extra costs by always collecting your package on time.

Order cancellations:
It is not possible to cancel an order once it has been placed and paid. When the order is completed, an order number is automatically generated — included in your order confirmation — and the order is simultaneously forwarded to our suppliers to begin preparing it for dispatch as quickly as possible.

As a customer, you always have a 14-day right of withdrawal and may return the item within that period. Please note that return shipping costs range from 89–4,999 SEK, depending on the weight and volume of the product, and are the customer's responsibility. It is therefore important that you review your order carefully before payment to avoid unnecessary costs.

11. Personal Data & Privacy

We process personal data in accordance with the GDPR.

  • For delivery & support: stored for up to 2 years
  • For accounting purposes: stored for up to 7 years
  • Marketing is only carried out with your consent

Read more in our privacy policy.

12. Environmental Responsibility

For every order placed at Wheelyshop, we plant a tree.
Read more about the initiative here.

13. Disputes & Governing Law

Swedish law applies. Disputes may be referred to the National Board for Consumer Disputes (ARN).
You may also use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.

Contact

Wheelyshop (VIKADI AB)
Email: info@wheelyshop.se