Shipping Policy
Last updated: 15/03/2026
1. Delivery Coverage Area
Wheelyshop ships exclusively to mainland Spain.
No shipments are made to:
- Balearic Islands
- Canary Islands
- Ceuta
- Melilla
If an order is placed with an address outside mainland Spain, the order will be cancelled, and the amount paid will be refunded using the same payment method used for the purchase.
2. Shipping Costs
Free shipping:
Applies to orders over 69.90 EUR within mainland Spain.
Shipping cost:
For orders under 69.90 EUR, a fixed cost of 6.95 EUR will apply.
All shipping costs are clearly indicated before completing the purchase process.
3. Delivery Times
General delivery time:
The estimated delivery time is 5 to 10 working days from order confirmation.
Special orders:
For special orders placed by email (e.g., certain spare parts), the delivery time may extend up to 20 working days.
The indicated deadlines are estimates and may be affected by logistical incidents, operational circumstances, or causes beyond our control, including force majeure events.
4. Shipping Companies
Shipments are managed through logistics operators automatically selected according to weight, volume, and delivery address, in order to ensure the highest possible efficiency.
Companies used may include:
- DHL
- UPS
- FedEx
- GLS
- DPD
The shipping company is assigned automatically and cannot be selected by the customer.
5. Shipment Tracking
Once the order has been dispatched, the customer will receive an email with the corresponding tracking number.
You can track your order by clicking here.
In certain cases, the same order may be sent in several packages. In such an event, the customer will receive multiple tracking numbers.
6. Delivery and Receipt
Bulky products, such as electric scooters and electric bicycles, are usually delivered to the home address.
The customer is responsible for:
- Providing accurate and complete delivery details.
- Being available at the indicated address during the delivery window communicated by the shipping company.
The shipping company may contact you in advance to coordinate delivery.
In the case of delivery to a collection point, the customer will receive a notification when the package is available and must verify their identity in accordance with the logistics operator's policies.
7. Order Confirmation
After formalizing the order, the customer will automatically receive a confirmation by email.
It is recommended to carefully review this confirmation and contact us if any error is detected.
Confirmations are not issued in paper format.
8. Damage during transit
If the order shows visible damage at the time of delivery, the customer must report it as soon as possible.
It is essential to keep:
- The product in the condition it was received
- The original packaging
To manage the incident, the customer must contact us and provide sufficient photographic documentation.
9. Delays
In case of a delivery delay, the customer will be informed as soon as we become aware of the incident, and a new estimated timeframe will be provided.
If the delay is significant according to consumer regulations, the customer may exercise their rights under current legislation.
10. Uncollected Packages
If the customer does not collect the package within the period established by the shipping company and it is returned, a charge may be applied for the logistics costs actually incurred.
This amount will range between 29 EUR and 499 EUR, depending on the weight and volume of the shipment.
This amount corresponds exclusively to the actual costs of transport, return, and management, in accordance with proportionality criteria.
11. Transfer of Risk
In accordance with Spanish consumer protection regulations, the risk for the products is transferred to the customer at the moment they, or a third party indicated by them other than the carrier, acquires physical possession of the goods.
Until that moment, the risk will be assumed by the seller.