Warranty

Last updated: February 24, 2026

At Wheelyshop.se, we offer a warranty on all e-bikes and electric scooters we sell, to ensure that our customers are satisfied and confident in their purchase. Below you will find information about our warranty and what it covers.

Warranty period:
Our warranty period is 1 year from the date the e-bike or electric scooter is delivered to the customer. For products purchased before December 31, 2024, a 6-month warranty period applies. During the warranty period, if any issue arises due to a manufacturing defect, we will repair or replace the product at no additional cost to you.

What the warranty covers:
Our warranty covers the repair or replacement of all parts found to be defective due to manufacturing faults. This includes technical components such as the electric motor, controller, and display.

What the warranty does not cover:
The warranty does not apply to normal wear and tear or damage caused by:

  • Accidents
  • Improper use or maintenance
  • Modifications to the e-bike or electric scooter
  • Use of non-approved spare parts
  • Heavy use or weather-related damage (e.g. moisture damage)
  • Natural battery degradation, including reduced capacity or range that occurs over time through normal use
  • Tire and inner tube wear or punctures
  • Cosmetic defects such as scratches or paint chips

Limitations and disclaimer:
Wheelyshop is not liable for indirect or consequential damages arising from product defects. This includes, but is not limited to:

  • Financial losses
  • Loss of use of the product
  • Costs for alternative transportation, such as bus tickets, rental cars, or other replacement vehicles

The warranty only covers the repair or replacement of the defective product or its parts in accordance with the warranty terms. Any inconveniences that arise during the warranty process, such as waiting time for repair or delivery, are not covered by Wheelyshop.

Responsibility for shipping costs:
In some cases, issues can be resolved without the product needing to be returned — for example, by the customer making adjustments with our guidance, or by us sending a replacement part. However, if the e-bike or electric scooter does need to be sent back for repair or replacement, we will provide a prepaid return label to make the process as easy as possible. Once the repair or replacement is complete, we will also cover the cost of returning the product to you.

How to submit a warranty claim:
If you experience a problem with your e-bike or electric scooter during the warranty period, please follow these steps:

  1. Contact us via our website.
  2. Submit the following information:
    • Order number
    • Photos or videos clearly showing the issue
    • A brief description of the problem

We will process your warranty claim within 5 business days of receiving all required information. Our team will do their best to resolve the issue quickly and efficiently.

Important:
For the warranty to be valid, the e-bike or electric scooter must have been used and maintained in accordance with the user manual and manufacturer's recommendations. We recommend keeping your purchase receipt and any related documentation, as this will be required to submit a warranty claim.

Please also note that water resistance may decrease over time due to normal wear and use. To maintain your product's performance, we recommend avoiding exposure to excessively wet conditions and following the manufacturer's maintenance guidelines.

Please note:
This warranty does not affect your rights under the Consumer Sales Act.

Thank you for choosing Wheelyshop!
We are confident in the quality of our e-bikes and electric scooters. We are committed to making sure you are happy with your purchase, and we wish you many enjoyable and eco-friendly rides with your new vehicle!