Delivery Policy

Last updated: 24/03/2026

1. Delivery Area

Wheelyshop delivers exclusively within mainland France.

Shipments are not made to:

  • Corsica
  • French Overseas Departments and Territories (DOM-TOM)
  • Other overseas territories

If an order is placed from outside mainland France, it will be cancelled and the amount paid will be refunded using the same payment method used.

2. Delivery Charges

Free delivery:
Applies to orders over €69.90 within mainland France.

Delivery charges:
For orders under €69.90, a fixed fee of €6.95 will be applied.

All delivery charges are clearly indicated before the order is finalised.

3. Delivery Times

Standard delivery:
The estimated delivery time is 5 to 10 working days from order confirmation.

Special orders:
For special orders placed by email (e.g., certain spare parts), the lead time can be up to 20 working days.

These times are indicative and may be affected by logistical incidents, operational constraints, or causes beyond our control, including cases of force majeure.

4. Carriers

Orders are shipped via carriers automatically selected based on weight, volume, and delivery address to ensure the best possible efficiency.

The carriers used may include:

  • DHL
  • UPS
  • FedEx
  • Chronopost
  • La Poste

The carrier is chosen automatically and cannot be selected by the customer.

5. Delivery Tracking

Once the order has been dispatched, the customer receives an email containing the corresponding tracking number.

You can track your order here.

In some cases, an order may be sent in multiple packages. In this case, the customer will receive multiple tracking numbers.

6. Delivery and Receipt

Bulky products, such as electric scooters and electric bikes, are generally delivered to the customer's home.

The customer is responsible for:

  • Providing complete and accurate delivery information
  • Being available at the indicated address during the delivery slot communicated by the carrier
  • Contacting the carrier in advance if coordination is necessary

In the case of delivery to a relay point, the customer will receive a notification and must present a valid form of identification in accordance with the carrier's policies.

7. Order Confirmation

After the order has been validated, the customer automatically receives a confirmation by email.

It is recommended to check this confirmation carefully and contact us in case of any errors.
No paper confirmation is sent, in line with our environmental commitment.

8. Damage during Transport

If the order shows visible damage upon delivery, the customer must inform us immediately.

It is essential to keep:

  • The product in the condition it was received
  • The original packaging

To process the incident, the customer will need to provide sufficient photos or documents.

9. Delays

In the event of a delay, the customer will be informed as soon as we become aware of the situation, and a new estimated delivery time will be communicated.

If the delay is significant in accordance with consumer legislation, the customer may exercise their rights according to current regulations.

10. Uncollected Parcels

If the parcel is not collected within the specified period and is returned, logistical charges may be applied.

These charges vary from €29 to €499, depending on the weight and volume of the parcel, and cover only the actual costs of transport, return, and handling, in accordance with the principle of proportionality.

11. Transfer of Risk

In accordance with French consumer protection legislation, the risk associated with the product is transferred to the customer as soon as the customer, or a third party designated by the carrier, takes physical possession of the goods.

Until this moment, the risk is assumed by the seller.